A plenary session on "The Strategy" will give you a glimpse into the inner workings of the retail boardroom where the most innovative supply chain leaders are playing a pivotal role in reinventing traditional operational structures to convert the latest demands of the ‘always on’, ‘anytime’ anywhere; consumer into a competitve opportunity! Far too often, the ‘RetailCraft’ within the supply chain is not explored outside its own silo; however, this track will showcase how the UK’s retail trailblazers are challenging, flexing and adapting traditional organisational structures and breaking outdated operational moulds to seize and prosper from new opportunities for innovation and growth.

09.00-09:20 Registration and Coffee

09.20-09:30 Chairman’s Introduction Ian Jindal, Co-Founder, Editor-in-Chief, InternetRetailing


09.30-10:00 Opening Keynote Q&A: Turning Traditional Logistics Models on their Head to Provide Delivery Solutions for the ‘’Anytime, Anywhere” Consumer

Delivery is a key driver shaping the growth of eCommerce and the omni-channel retail economy. Expectations for speedier, more flexible, delivery are on the rise, with an increasing preference for same day delivery by many consumers. Where are the future opportunities? How can costs be reduced? Where is the ROI and how are traditional models being reshaped to address new demands?

Ben Farrell, Head of Central Operations and Transport, John Lewis

10.00-10:30 Fulfilling Customer Demands – getting to the root of what customers want, how they want it and knowing where to invest to deliver success

Investing in back office systems designed to support orders and fulfillment is vital for retailers competing to match delivery imperatives with joined up, multichannel customer options and capabilities. What are the costs and potential benefits? Where do you start when mapping a blueprint designed to gain buy-in from key decision makersand staff?

Katie McQuaid, Director-Fulfillment, Amazon

Internet Retailing Magazine is published bimonthly and takes a commercial, robust and uncompromising view of the developments, trends, issues.

eDelivery Magazine is published quarterly and supplements the year round coverage online at edelivery.net with longer, in-depth features and sustained analysis.

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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group ,2nd Floor, 52-54 Gracechurch Street, London