A plenary session on "The Strategy" will give you a glimpse into the inner workings of the retail boardroom where the most innovative supply chain leaders are playing a pivotal role in reinventing traditional operational structures to convert the latest demands of the ‘always on’, ‘anytime’ anywhere; consumer into a competitve opportunity! Far too often, the ‘RetailCraft’ within the supply chain is not explored outside its own silo; however, this track will showcase how the UK’s retail trailblazers are challenging, flexing and adapting traditional organisational structures and breaking outdated operational moulds to seize and prosper from new opportunities for innovation and growth.

09.00-09:20 Registration and Coffee

09.20-09:30 Chairman’s Introduction Ian Jindal, Co-Founder, Editor-in-Chief, InternetRetailing


09.30-10:00 Opening Keynote Q&A: Turning Traditional Logistics Models on their Head to Provide Delivery Solutions for the ‘’Anytime, Anywhere” Consumer

Delivery is a key driver shaping the growth of eCommerce and the omni-channel retail economy. Expectations for speedier, more flexible, delivery are on the rise, with an increasing preference for same day delivery by many consumers. Where are the future opportunities? How can costs be reduced? Where is the ROI and how are traditional models being reshaped to address new demands?

Ben Farrell, Head of Central Operations and Transport, John Lewis

10.00-10:30 Fulfilling Customer Demands – getting to the root of what customers want, how they want it and knowing where to invest to deliver success

Investing in back office systems designed to support orders and fulfillment is vital for retailers competing to match delivery imperatives with joined up, multichannel customer options and capabilities. What are the costs and potential benefits? Where do you start when mapping a blueprint designed to gain buy-in from key decision makersand staff?

Katie McQuaid, Director-Fulfillment, Amazon


10.30 – 11.00 – Coffee and Networking Break



The Experience stream is all about getting things right in the final mile! Orders drive retail business: making a product buyable for a customer; enabling the transaction; getting the product to (and sometimes from) a customer, whether at home, in store or collection point.

However, the customer no longer sees this as a ‘process’ or ‘journey’ or connected points – they are demanding a seamless, continuous connection with the retail brand, products and capabilities.

In this conference, the industry will gain a well-rounded perspective on how the retail trailblazers are flexing, reworking and revolutionising customer delivery strategies to increase efficiency and win loyalty in the new retail landscape that has placed ‘delivery’ centre stage!



Sponsor Session: Hypaship – Carrier Management Software – What should you Expect From your Supplier?

Getting the most out of carrier management software is paramount for multichannel and ecommerce retailers, but what do you really want from your platform? What value can your carrier management partner provide and what could they be doing better? HypaShip has asked the questions and will showcase the future of carrier management.

Sid Hart, Director of Commercial Development, Hypaship

Introducing Virtual Reality into the Shopping Experience

Wayfair’s new R&D business unit, called “Wayfair Next,” is dedicated to creating a superior shopping experience for our customers. Currently, Wayfair Next is focused on improving the visualization of products – exploring novel 3D scanning techniques to enable Wayfair’s vast catalogue to be used for augmented reality and virtual reality. Wayfair believes the innovations from Wayfair Next will help transform the way customers shop for their homes over the coming years.

Maxim Romain, General Manager, Wayfair

12.10 – 12.40 – Interactive Roundtable Discussions

Streamlining your organisation to achieve profitable availability each and every day, whilst also being adaptable and responsive to changing conditions is no mean feat.

These brand new roundtable discussions will bring together the brightest minds to share successes, admit to failures (off the record!) and challenge conventional thinking.

Click here to see roundtables


12.40 – 13.40 – Lunch and Networking Break
13.40-14.10 Sponsor Session: Scandit – The Smart Enterprise: Transforming Operations and Increasing Supply Chain Visibility in the Mobile Age

Today, large companies are beginning to deploy mobile data capture solutions to improve efficiency in the last mile. These solutions are transforming enterprises by driving innovation, lowering total cost of ownership and increasing supply chain visibility for delivery professionals.

Dr. Samuel Mueller, CEO, Scandit

14.15-14.45 Working Better with Suppliers to Maximise Visibility and Drive Customer Satisfaction

Supplier relationships are increasingly critical to supply chain effectiveness.

Working with Multiple Carriers, Diverse Networks, Modes of Transport and Fulfillment Models can be challenging. What obstacles need to be overcome to guarantee success? How can greater collaboration improve efficiency, what are the obstacles and where can  ROI be most easily achieved?  

Craig Wheeler, Operations Director, feelunique.com

14.45 – 15.15 – Coffee and Networking Break

Closing Plenary Sessions: Strategy

15.15-15.45 How Agile is Your Supply Chain – 5 Things Every Retailer Should Know to Maximise Performance!

How Agile is your supply chain and how can you maximise performance? Take advantage of the opportunity to hear straight from an industry veteran, how to grow and transform your business by increasing supply chain effectiveness!

Walter Blackwood, ‎Omni Channel Logistics Expert – ‎W&MB Consulting Ltd, and Former Logistics Director, Mothercare

15.45-16.15 Making the Case for Successful Delivery

Presenting the findings of the IMRG Blackbay 2016 UK Valuing Home Delivery Review which examines the costs associated with failing to meet customer’s expectations for 1st time, on time every time delivery

Andrew Starkey, Head of e-Logistics, IMRG

16.15-16.45 Closing Q&A Session:
Redefining Operational Frameworks and Organisational Structures to Cash in on International Growth Opportunities

How can you redefine operational frameworks to capitalise upon growth opportunities in difficult to crack international markets? Gain insight into the challenges and opportunities that Paul Johnson Barnett is encountering in the management of Barbour’s global distribution as the business expands worldwide.

Paul Johnson-Barnett, Head of Distribution, Barbour

17.00 PM – FREE exhibitions & Conference closes
17.00 to 20.00 PM – Post conference cocktail party

Internet Retailing Magazine is published bimonthly and takes a commercial, robust and uncompromising view of the developments, trends, issues.

eDelivery Magazine is published quarterly and supplements the year round coverage online at edelivery.net with longer, in-depth features and sustained analysis.

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This event is owned by:

Internet Retailing Events Ltd, Part of the Clarion Events Group ,2nd Floor, 52-54 Gracechurch Street, London